Terms and Conditions

    Terms and Conditions

 

Orders:

All the clothes that we offer on our website are made to order with a delivery time of approximately 20 days depending on the time of year, being able to  become about 40 days in the months prior to May .

Orders begin to be processed from the moment they are registered in our computer system.

If a product will not be able to be served due to lack of stock or because the fabric is out of stock, we will notify you by email and we will make the corresponding payment in the same way that I made your payment.

    Orders:

     Every piece of clothing offered on our website has to be purchased through the placing of an order and the delivery will approximately take          about 20 days depending on the time of the year. During the previous months to May, the order might take about 40 days to be delivered.

     Orders start to process right after you register in our data base.

     If due to a lack of stock or fabric the order cannot be delivered, we will inform you through email and we will pay the whole amount of money         back the same way you made your payment.

Pick up and Shipment of orders

 

Pickups : Finished orders can be picked up in our Show-room, located at C / Henrí Dunant 22 in Madrid during the usual hours from Monday to Friday from 10 a.m. to 2 p.m. and from 4:30 p.m. to 7:30 p.m.

 

Shipments: Orders can be sent to the Peninsula to the address given by the client through a 24-hour courier service.  hours without counting Saturdays, Sundays and Holidays.

 

Shipments outside the  Peninsula  They will be sent by ordinary mail and the time will vary according to each case, and may be between 5 and 20 days.

 

Shipments to the Canary Islands and Andorra : All shipments to the Canary Islands and Andorra will be made by ordinary mail. In the event that customs withholds the package, the recipient will have to bear the management costs. This condition is accepted with the completion of the purchase. In those cases in which the item has arrived at its destination and the client rejects the customs payment and the management, this amount will be deducted from the return of the product, adding the amount of the return of the package.In no case will Teresa & Leticia be responsible for the payment of customs management or the taxes derived from them.

 

customs

Customs payments and taxes related to the shipment will be paid in the destination country by the customer. These charges are NOT included in the price of the product or transportation.

Each country has its own customs management fees that will be accepted by the recipient.

In no case will Teresa & Leticia be responsible for the payment of customs management or the taxes derived from them.

     Pick-up and shipment of orders

  Pick-up: finished orders will be able to be picked up in our showroom, located at Calle Henrí Dunant 22, Madrid, during our opening schedul  from Monday to Friday from 10:00 am to 02:00 pm and from 04:30 pm to 19:30 pm.

Shipment: orders will be able to be shipped through a courier service to the Peninsula within 24h to the address given by the client only during  working days.

Shipments out of the Peninsula will be made through ordinary mail and the delivery time will differ depending on the country and city. It can take rom 5 to 20 days.

Shipments to Canary Islands and Andorra: every shipment to Canary Islands and Andorra will be made through ordinary mail. If the package is held in the costumes office, the addressee will have to deal with the managements costs. This requirement is accepted when purchasing an  item. Under no circumstances Teresa & Leticia will pay neither for the custom management nor for the relating taxes.

      Customs

Customs duties or taxes relating to the shipment will be paid in the receiving country by the client. These charges ARE NOT included neither  in the price of the product nor in the price of the transport.

Each country has different customs duties and the client must accept them.

Under no circumstances, Teresa & Leticia will bear neither the costs of customs duties nor the relating taxes.

 

Defective or incorrect items

 

Customer satisfaction is our priority, so if you have received a product with a defect or defect, please let us know.   Through our contact page or write us an email to teresayleticia@gmail.com and we will answer you as soon as possible and we will proceed to repeat the garment or pay the value paid for said garment.

       Faulty or incorrect items

Our client's satisfaction is our priority and that is why if you ever receive a faulty item you need to let us know through our website or through our email teresayleticia@gmail.com and we will answer you back as soon as we can. Then we will star to remake your piece of clothing and we will pay you the whole amount back.

 

Returns & Exchanges

 

Like any online store, you can return the products purchased except for personalized clothing in which, especially for you, some type of fabric, pattern, ornament, etc. has been changed.

 

For any exchange or return  You have 14 business days from when you receive the garment (delivery note date) at your home to contact Teresa & Leticia and communicate your desire to return your purchase. The cost of the return postage will be borne by the customer. Teresa & Leticia will generate you a voucher  with expiration of 6 months for the amount of your purchase.

 

The item must be in its original condition, as well as all its accessories. Changes or returns of those garments that do not meet these conditions or that have been used will not be accepted. All garments will be inspected upon receipt.

The item is your full responsibility until it reaches our office.

     Exchanges and returns

We work like any other online store, you will be able to return every purchased item except those which have been customized specially for you  in which some kind of fabric, pattern, adornments and so on has been changed.

 

You will have 14 working days in order to contact Teresa & Leticia and communicate your will to return your purchases from the day it gets to  your address (delivery note). Return shipping costs will be paid by the client. Teresa & Leticia will create a voucher to the value of the amount paid for your purchases with a six-month-validity.

The returned item must be in its original state, as well as all its accessories. Items that do not meet these conditions or that have already been  worn will not be accepted. Every piece of clothing will be checked when receiving it.

The client will have the entire responsibility on the item until it get to our store.

 

Transfers and credits

 

Once the garment is received in our office, and after approval, you will receive a 6-month expiration voucher for the amount of the merchandise.

All return conditions are additional to the distance selling regulations.

       Transfers and payments

  Once the item has arrived in our store and has already been checked, you will receive a voucher to the value of the goods with a six-month-   validity.

  All return conditions are additional to the distance selling regulations.

 

Customer Support

 

You can contact us through our email teresayleticia@gmail.com or by calling 915 638 662.

     Customer Service

 

      You can contact us through our email teresayleticia@gmail.com or calling to +34 915 63 86 62.