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FAQ. FREQUENTLY ASKED QUESTIONS

 

  I am from outside Madrid. Can you send my order?  

Yes, we send your order wherever you tell us. We send them to the peninsula through the Tipsa courier and it arrives in  24h. It has shipping costs that range from € 5 to € 15 and are free from a purchase over € 500.

If you have to send your order outside of Spain  the price and delivery time will vary depending on the case. We do not ship to the Canary Islands.

I am not from Madrid. Can you ship my order?

Yes, we ship your order wherever you tell us. We ship through TIPSA and your order will be delivered in 24h if you are from Spain, 3 days if you are from any other country from Europe, and 15 days if you are from another continent.  

 

 

 

 

 

 

 

 

 

  It is the first time I buy, how can I know the size of my daughter?

To know what size your daughter corresponds to, you must give us two measurements: the chest contour and the length of the dress, that is, measure from the highest part of the shoulder to where you like it to reach. It is also important to know their age. This does not mean that the suit is made to measure, it is an orientation to know your size.

 

It is my first time buying here. How do I know what size my daughter is?

In order to find out the size will fit your daughter you must give us two measurements: the chest size and the length of the dress. For the length of the dress, measure from the highest part of the shoulder to wherever you want the dress to fall. It is also very important to know the age. This does not mean that it is a made-to-measure dress but only an approach to knowing her size.

 

 

 

 

 

 

 

 

 

I am going to place an order by phone. How is the payment method?

Once the order is placed, we will give you an account number so that we can  make the transfer of the total order plus shipping costs. It is very important that when making the transfer you put your order number and name in the concept to know that the payment is yours.

 

I am going to order though the phone, how do I pay for my order?

Once you have made your order, we will give you an account number so you can deposit your money as a down payment. When your order is ready we will contact you so you can transfer the money that still needs to be paid. In both cases, it is very important that when you do the transfer you write your name so we know that the order is yours.  

 

 

 

 

 

 

If the dress does not fit well, do you make arrangements?

  Our clothing is by size, not custom. If the dress is a bit long, you have to slide a button or make a small adjustment, it is up to the customer to do so. We have a repair workshop for these cases. If the error has been ours, it is badly carved or made, of course we make the necessary arrangement or we repeat it. Our greatest wish is that you are satisfied with our work.

 

If the dress does not fit her well, do you make adjustments?

Our clothes go by sizes, not by measurements. If the dress looks a bit long on her, a button has to be moved or there is a little adjustment to be made, it is up to the client to fix it. If the mistake is ours of course we make adjustments or we can even make it again if needed. Our greatest desire is that you are satisfied with our job.

How long will it take to have my order ready?

  The approximate delivery time is 20 days, but it may be more or less  depending on the time of year in which we are. If you have a wedding or a First Communion in the month of May, we recommend that you place your order with more time in advance.

 

How long will it take to have my order ready?

It will take approximately 20 days, but it might be more or less time depending on the time of the year. If you have a wedding or a First Holly Communion in May, you might want to make your order with more time in advance.

I have a 15-year-old girl. Can I order a dress for her?

  We are very sorry but we are dedicated to children's clothing and we only go up to size 12. Anyway you can measure the chest contour and if it does not exceed 80 cm. our size 12 will fit you well.

 

I have a 15-year-old daughter, can I order a dress for her?

We apologize but we only make children's clothing, and we only go up to size 12. You can measure her chest size and if it isn't more than 80cm, our 12 size will fit her.

My daughter makes Communion this year. When do I have to order the dress?

If your daughter makes Communion in May, you can order the dress from us starting in January. You can come to the store and try the ones you like. Here we will see what size is appropriate and we will measure the length, because in Communion dresses the length is made to measure.

 

My daughter is having her First Communion this year. When do I have to order the dress?

If your daughter is having her communion in May, you can order the dress from January on. You may come to the store and try the dresses you like on. We will find the appropriate size here and we will measure the length because the length is made-to-measure with the Communion dresses.

I want to see everything calmly. When is the best time to visit you?

We advise you that,  if you can,  you approach the store in the morning. You will see everything more calmly and we will be able to advise you better. In the afternoons many more people come, many more children, there is more trouble and maybe you have to wait a little bit.

 

I would prefer to see everything when it's not so busy, when can I pop in and visit?

I recommend that you come by during the morning. You will be able to see everything with not that many people and we will be able to give you better advice. During the evenings there are more people coming, more children and it is kind of crowded so you might have to wait for bit.